Our policies and parent information

Use these pages to understand our approach to bookings, care, safety and your family’s information. Please read the relevant policies before booking and contact us if you need help understanding them or require another format.

Booking and website information

Booking Terms and Conditions; Cancellations, Changes and Refunds; Privacy Notice; Cookies; Complaints; Website Use and Intellectual Property; Website Accessibility.

Care and activities

Safeguarding and Child Protection; Inclusion and Additional Support; Arrival and Collection; Missing and Uncollected Children; Behaviour and Anti-bullying; Health, First Aid and Medication; Food and Allergies; Outings and Transport; Photography; Mobile Devices and Online Safety.

How we manage the club

Health and Safety; Safer Recruitment and Staff Conduct; Preventing Radicalisation and Exploitation; Information Security and Retention.

If a child is in immediate danger, call 999. Use the Safeguarding Policy for child-protection reporting routes.